E-Scooter Pilot Program

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Electric kick scooters

Introduction

The City of Vernon is one of 12 BC communities that have been selected by the Provincial government to pilot and assess the use of e-scooters in our community over the course of three years. When the pilot program is complete, the Province will use what they have learned from the pilot communities to consider province-wide laws for e-scooters.

There are two parts to the E-scooter Pilot Program in Vernon:

  1. People can ride their own e-scooters around Vernon (privately owned e-scooters).
  2. The City of Vernon has contracted Neuron Mobility to operate an e-scooter share program (rental e-scooters).

What are e-scooters?

E-scooters are small electric vehicles with a standing platform and handlebars. They must meet criteria defined in the Motor Vehicle Act including limitations on how powerful their motor can be and how fast they go.

E-scooters are sometimes confused with other devices commonly called 'scooters', such as low speed motorcycles, mopeds, or motorized wheelchairs. These vehicles follow different rules and are not a part of this pilot program. You can learn more about the difference from ICBC.

Potential benefits

The e-scooter pilot program is intended to provide Vernon residents and visitors with a new and sustainable way to get around our community. This program has the potential to reduce greenhouse gas emissions, bolster our economy, and complement our public transit system.

Results from the pilot are an early indicator that the program has been successful in meeting its goals. Data collected by Neuron indicates that since the start of the program:

  • More than 215,000 trips were taken by Neuron e-scooters, traveling over 470,000 km in the operating area.
  • Riders indicated that 40% of e-scooter trips replaced car trips.
  • Over 29,500 people in Vernon signed up for the Neuron app.
  • 50% of riders reported using e-scooters to commute.

Next steps and public feedback

The City is continuing to monitor the pilot program and is working with Neuron Mobility to make adjustments to how the rental program operates. City staff are monitoring ridership, conducting observational studies of rider behaviour, and tracking community feedback.

We also want to hear from you! Whether or not you have tried an e-scooter, we value your feedback through our E-Scooter Community Survey. Your answers will help us better understand how e-scooters are being used in our community and whether or not the pilot program is meeting our goals. The survey below will be open until June 15, 2023.

Introduction

The City of Vernon is one of 12 BC communities that have been selected by the Provincial government to pilot and assess the use of e-scooters in our community over the course of three years. When the pilot program is complete, the Province will use what they have learned from the pilot communities to consider province-wide laws for e-scooters.

There are two parts to the E-scooter Pilot Program in Vernon:

  1. People can ride their own e-scooters around Vernon (privately owned e-scooters).
  2. The City of Vernon has contracted Neuron Mobility to operate an e-scooter share program (rental e-scooters).

What are e-scooters?

E-scooters are small electric vehicles with a standing platform and handlebars. They must meet criteria defined in the Motor Vehicle Act including limitations on how powerful their motor can be and how fast they go.

E-scooters are sometimes confused with other devices commonly called 'scooters', such as low speed motorcycles, mopeds, or motorized wheelchairs. These vehicles follow different rules and are not a part of this pilot program. You can learn more about the difference from ICBC.

Potential benefits

The e-scooter pilot program is intended to provide Vernon residents and visitors with a new and sustainable way to get around our community. This program has the potential to reduce greenhouse gas emissions, bolster our economy, and complement our public transit system.

Results from the pilot are an early indicator that the program has been successful in meeting its goals. Data collected by Neuron indicates that since the start of the program:

  • More than 215,000 trips were taken by Neuron e-scooters, traveling over 470,000 km in the operating area.
  • Riders indicated that 40% of e-scooter trips replaced car trips.
  • Over 29,500 people in Vernon signed up for the Neuron app.
  • 50% of riders reported using e-scooters to commute.

Next steps and public feedback

The City is continuing to monitor the pilot program and is working with Neuron Mobility to make adjustments to how the rental program operates. City staff are monitoring ridership, conducting observational studies of rider behaviour, and tracking community feedback.

We also want to hear from you! Whether or not you have tried an e-scooter, we value your feedback through our E-Scooter Community Survey. Your answers will help us better understand how e-scooters are being used in our community and whether or not the pilot program is meeting our goals. The survey below will be open until June 15, 2023.

Ask a Question

Do you have a question about the Electric Kick Scooter Pilot Program?  Ask it here and we'll get you an answer as soon as possible. Please note that we are only able to respond during regular City operating hours: 8:30 a.m. - 4:30 p.m., Monday to Friday (excluding holidays). 

Time-sensitive concerns, such as misparked scooters, can be directed to Neuron Mobility for 24/7 support:

  • Toll free call or text 1-866-995-8770
  • Email to vernonsupport@neuron.sg 
  • Contact form on the Neuron Website
  • In-app using the 'report misparked e-scooter' button or 'help' function
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Page last updated: 06 Jul 2023, 09:21 AM